Component Description
COMMUNICATION
Manufacturer That Filed Defect/noncompliance Report
Mercedes-Benz USA, LLC.
Begin Date Of Manufacturing
20120120
End Date Of Manufacturing
20161006
Vehicle, Equipment Or Tire Report
0
Potential Number Of Units Affected
24226
Date Owner Notified By MFR
20191223
Recall Initiator (MFR/OVSC/ODI)
MFR
Mfg
Mercedes-Benz USA, LLC.
Report Received Date
20191101
Record Creation Date
20191104
Regulation Part Number
Defect Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence Summary
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Summary
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Recall Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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